Skip to content

In development · A first look at our design direction. Products are not yet available.

Terms of service

TERMS OF SERVICE

Effective Date: September 18, 2026

Welcome to Elle Va.

These Terms of Service (“Terms”) govern your access to and use of ellevaofficial.com (the “Site”) and any products, services, features, content, or communications offered by Elle Va, LLC, a Texas limited liability company (“Elle Va,” “we,” “us,” or “our”).

By visiting our Site, joining our email list, creating an account, purchasing a product, or otherwise using the Site, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.

1. ABOUT ELLE VA

Elle Va is a premium lifestyle and footwear brand focused on thoughtfully designed products for women.

Some products, features, imagery, specifications, pricing, materials, colors, availability dates, and other information displayed on the Site may relate to products that are still in development or have not yet been released for sale.

Where products are identified as coming soon, in development, prototypes, concepts, previews, or otherwise not yet available for purchase, the information presented is intended to provide an indication of our current design direction and may change before commercial release.

2. USE OF OUR SITE

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

  • use the Site for fraudulent, unlawful, abusive, or harmful activity;

  • attempt to interfere with the security or operation of the Site;

  • introduce viruses, malware, malicious code, or other harmful technology;

  • scrape, harvest, copy, or collect information from the Site through automated means without our written permission;

  • impersonate another person or entity;

  • use the Site or its content to infringe the intellectual property or other rights of Elle Va or any third party;

  • attempt to gain unauthorized access to any portion of the Site, customer account, system, or network; or

  • use our Site or content for unauthorized commercial purposes.

We may restrict or terminate access to the Site if we reasonably believe these Terms have been violated.

3. PRODUCT DEVELOPMENT AND PRELAUNCH INFORMATION

Elle Va may display products before their final commercial release.

During product development, we may modify features including, without limitation:

  • materials;

  • colorways;

  • finishes;

  • components;

  • closures;

  • outsole designs;

  • construction methods;

  • dimensions;

  • technical specifications;

  • packaging;

  • pricing;

  • product names; and

  • anticipated launch or delivery timing.

Photographs, renderings, prototypes, digital images, illustrations, and other visual representations are provided for general reference. Final products may differ from development-stage imagery.

Nothing displayed on the Site before a product is formally offered for sale constitutes a guarantee that the product will be manufactured, released, priced, or offered exactly as shown.

4. PRODUCT INFORMATION

Once products become available for purchase, we will make reasonable efforts to accurately describe them.

However, colors and appearance may vary depending on your device, display, lighting conditions, photography, manufacturing tolerances, and natural variations in materials.

Measurements, weights, dimensions, fit guidance, and similar specifications may be approximate unless expressly stated otherwise.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

5. PRICING

Prices displayed on the Site are shown in U.S. dollars unless otherwise stated.

We may change pricing at any time before an order is placed.

Prices do not necessarily include applicable:

  • sales tax;

  • shipping charges;

  • duties;

  • customs fees; or

  • other governmental charges.

Any applicable amounts will be disclosed during checkout when reasonably possible.

A pricing or typographical error does not obligate us to sell a product at an incorrect price. If an error affects an order that has already been submitted, we may contact you with the option to proceed at the correct price or cancel the affected order.

6. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:

  • product availability;

  • suspected fraud;

  • pricing or inventory errors;

  • payment issues;

  • incorrect customer information;

  • suspected resale activity;

  • geographic or shipping restrictions; or

  • violation of these Terms.

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

7. PAYMENT

Payments are processed through Shopify and/or third-party payment processors.

By providing payment information, you represent that you are authorized to use the payment method submitted and authorize the applicable charges associated with your order.

Elle Va does not directly control all aspects of third-party payment processing.

8. SHIPPING AND DELIVERY

Shipping options, estimated delivery times, and applicable charges will be presented at checkout or through our Shipping Policy when products become available for sale.

Any delivery dates are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, supply-chain disruptions, or incorrect shipping information supplied by the customer.

Our current Shipping Policy, when applicable, forms part of these Terms.

9. RETURNS AND REFUNDS

Purchases are subject to the Elle Va Return and Refund Policy in effect at the time of purchase.

That policy will describe applicable return windows, eligibility requirements, exclusions, refund procedures, and return shipping responsibilities.

Our Return and Refund Policy forms part of these Terms.

10. EMAIL COMMUNICATIONS AND MARKETING

If you voluntarily join our mailing list or otherwise consent to receive marketing communications, we may send you information about Elle Va, including:

  • product development;

  • launches;

  • early access opportunities;

  • brand news;

  • events;

  • promotions; and

  • other relevant updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link contained in the message.

Transactional, administrative, legal, or customer-service communications may still be sent when necessary even if you unsubscribe from marketing communications.

Our collection and use of personal information is governed by our Privacy Policy.

11. INTELLECTUAL PROPERTY

The Site and its contents are owned by or licensed to Elle Va and are protected by applicable intellectual property laws.

This includes, without limitation:

  • the Elle Va name;

  • logos and brand marks;

  • footwear and accessory designs;

  • product concepts;

  • outsole designs;

  • graphics;

  • photographs;

  • illustrations;

  • renderings;

  • videos;

  • copy;

  • product names;

  • design elements;

  • website layouts; and

  • other original content.

Nothing in these Terms transfers ownership of any Elle Va intellectual property to you.

You may view the Site for personal, noncommercial use. You may not reproduce, distribute, modify, publish, display, sell, license, create derivative works from, or commercially exploit our content without prior written permission.

12. USER-SUBMITTED CONTENT

If you submit reviews, photographs, comments, messages, feedback, suggestions, ideas, or other content to Elle Va, you represent that you have the right to provide that content and that doing so does not violate the rights of any third party.

Unless we enter into a separate written agreement with you, submitting general feedback or suggestions does not create a confidential, fiduciary, employment, partnership, or compensation relationship.

We will not use customer-created photographs or videos for advertising or promotional purposes beyond permissions granted by you or otherwise permitted by applicable law.

Separate terms may apply to creator, influencer, photography, UGC, or other content collaborations.

13. THIRD-PARTY SERVICES AND LINKS

Our Site may contain links to or integrate with services provided by third parties, including Shopify, payment processors, shipping providers, social media platforms, analytics providers, and other technology providers.

We do not control third-party websites or services and are not responsible for their availability, content, security practices, terms, or privacy practices.

Your use of third-party services may be governed by separate terms established by those providers.

14. PRIVACY

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy.

By using the Site, you acknowledge that you have had an opportunity to review our Privacy Policy.

15. NO MEDICAL OR SAFETY GUARANTEE

Elle Va products are designed for their intended consumer uses but are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Footwear performance may vary based on factors including terrain, weather, activity, fit, physical condition, and individual use.

Customers are responsible for selecting footwear and other products appropriate for their intended activities and personal needs.

Descriptions of traction, support, comfort, weather resistance, durability, or performance describe intended product characteristics and are not guarantees against injury, slipping, falling, product wear, or other risks inherent in physical activity.

16. WARRANTIES AND DISCLAIMER

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as available” basis.

We do not guarantee that the Site will always be uninterrupted, secure, error-free, or available.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Any specific warranty offered with an Elle Va product will be described separately or provided with the product.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Elle Va and its owners, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Site or products purchased through the Site.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Elle Va, LLC and its affiliates, owners, officers, employees, agents, and service providers from claims, liabilities, damages, and reasonable expenses arising from your unlawful use of the Site, your violation of these Terms, or your infringement of the rights of another person.

19. GOVERNING LAW

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.

Nothing in this section eliminates any mandatory rights you may have under applicable consumer law in your place of residence.

20. CHANGES TO THESE TERMS

We may update these Terms periodically as our business, products, services, or legal obligations evolve.

The revised Terms will be posted on this page with an updated effective date.

Your continued use of the Site after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

21. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

22. NO WAIVER

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

23. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or terms expressly incorporated by reference, constitute the agreement between you and Elle Va regarding your use of the Site and purchases made through it.

24. CONTACT US

Questions about these Terms may be sent to:

Elle Va, LLC
Email: hello@ellevaofficial.com
Website: ellevaofficial.com